FAQ

Do I come into the store and buy my cupcakes or do I need to order my cupcakes in advance?

No. We are a virtual store and all orders need to be place by phone or email and confirmed to secure your required date and time.

How do I store my baked goods to keep them the freshest?

If the cake, cupcakes, cake pops or cookies are not eaten the day purchased they can be stored in the refrigerator in an air tight container. Our products do not contain preservatives, we use all natural and pure ingredients. Our cakes will be good for 3+ days. You will need to take them out and allow them time (approx 30 minutes) to get back to room temperature before serving. You can also freeze the baked goods in air tight containers. They can be used as needed and will take approx one hour to get to room temperature from frozen. The freezer does keep them the freshest.

Do you have a delivery service?

Yes we do. There is an additional charge please see our pricing page.

To coordinate with our schedule we will need to know if you would like delivery at least 1 week prior to your event.

We do not deliver Sundays.

Early delivery is expected between 11am - 1pm, evening delivery is expected between 2pm - 8pm.

When placing an order is there some payment requirement?

All baked goods require a minimum of 50% non refundable deposit to secure your requested event date. Your deposit can be paid by email money transfer, cheque, cash or credit card. We accept Visa, Master Card and American Express.

Are mini cupcakes available?

Yes. Please see our pricing page. Our mini cupcakes are sold in 24's(2 dozen) and one flavour per.

Do you deliver and set up the cupcake wedding towers?

Yes.

Do you offer corporate logos?

Yes. Depending on the complexity of your logo we can simulate it using edible paper, fondant, handmade chocolate and/or icing. Alternatively, we can simply create a design using your corporate colors.

Do you sell or rent wedding towers?

Yes. We do have towers, both for sale (disposable) or for rent (acrylic). Please contact for sizes and pricing.

Are your baked goods nut-free?

Yes. Our baked goods are nut free. We do not use products or ingredients with nuts or nut allergens. We do our best to purchase ingredients from non contaminated sources.

How do I order a wedding cupcake tower?

Please contact us and book a consultation for $50. At your 1 hour consultation for two(2) you will receive three(3) cake flavours of your choice to samples. If you book your wedding with us your $50 payment will be used as a credit towards your order.

We sell disposable cupcake towers and rent our acrylic stands.

All wedding orders require pre booking. We recommend booking early to ensure getting the date, especially if your wedding is in the summer months.

Returns??

We do not accept returns or provide refunds on any of our baked products.
If you order too many loot bags we will buy back the left over ones at a 25% restocking fee of original purchase price.
Gift baskets and favours are final sale.